题干
完形填空：选择正确答案，补全文章（每题10分）。
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being .
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create and a returning customer, which is what we all must strive for.
Excellent customer service is to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a . Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ; it's a requirement for businesses to survive.
选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
反馈
1.答案：D
解析：这里考查的是被动语态进行时的用法。is being后面要加动词的过去分词offered，所以选D。
2.答案：E
解析：这里考查的是词性与语义的选择。create是及物动词，后面应跟宾语，故选名词。从句意“出众的服务会创造……和回头客”推测，loyalty“忠诚”符合句意。所以选E。
3.答案：A
解析：这里考查的是词性与语义的选择。is 后面需要加形容词，从句意“杰出的客服对当今的商家而言非常……” 推测，vital“重要的”符合句意。所以选A。
4.答案：C
解析：这里考查的是服务理念与语义的选择。“总把顾客放在第一位”是客服的重要理念，priority“优先，优先权”符合句意。所以选C。
5.答案：B
解析：这里考查的是词性与语义的选择。are后面需要加形容词。从句意“顾客不是随意的（可选择的），而是商家生存的必须”推测，optional。所以选B。